F.A.Q.

Disclaimer

We are a 2nd generation small family business located in Door County, WI. We love what we do, where we are, and the ongoing relationships we are able to foster with our customers, who many have become our friends. We continually strive to conduct business in a way that is healthy and fair to our customers, community and the environment. The delights of being a small and seasonal business are many, but there some limitations. If you feel that a policy is unreasonable, please contact us.

Customer Support

Questions about fit, care, additional colors, or suggestions? Contact us for more information

Return/exchange policy

All items must be unworn with tags still on. Return postage is at the responsibility of the customer.

Regular priced item 
Mail it back, or bring it by. Items must be post marked by 7 days upon receipt, for a same tender refund. After the 7 days, store credit will be offered within 30 days of purchase date. The store credit never expires. 

Sale item 
Store credit will be offered within 30 days. The store credit never expires.

Exchange
Need a different size or color? Give us a call we would be happy to set it aside for you. When we receive your returned item, we will send you the requested one at no additional charge! 1-800-274-6731

Mail returns/exchanges to
Attn: Returns
Ecology Sports 
10904 State Hwy 42
PO Box 976
Sister Bay, WI 54234

Purchasing Gift Certificates

What a wonderful way to say, "Thank You!", "Happy Special Occasion!", or "You Rock!". Please Include the name of the person it is to, and who it is from in the special instructions box upon check out. We will dress it up in our signature style, and send it on its pretty little way.

Store Credit and Gift Certificate Policy

Our merchandise credit and Gift Certificates never expires. We keep a detailed record of its use, so call us if you lose yours. At this time we cannot redeem Store Credits and Gift Certificates online. But that doesn't mean you can't use them long distance! Call us 1-800-274-6731 and we will happily process the transaction over the phone.

Damaged/Defective

We stand behind our product! Please call us with any questions or concerns. 1-800-274-6731

Shipping Policy

Rest assured we will send your new purchase to you as soon as possible! At a minimum, we promise to ship your items within two days of purchase. We ship U.S. Postal Service (USPS), and you will receive an e-mail with tracking information when your items are sent.

Shipping rates – domestic *excludes Hawaii and Alaska, call 1-800-274-6731 for rates. For expedited shipping, please call 1-800-274-6731.

$1- $50 – $5.95
$50.01- $100 - $7.95
$100.01- $150 – $9.95
Over $150 – free!

Special options

for in-store pick up, or pay by check please place order by phone. 1-800-274-6731

Privacy/security Policy

Your payment and personal information is always safe. We do not rent, sell or share any information. In short, your private information is just that. Private. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.

Mailing List

If you purchase something online you will be added to our mailing list. As always, we will never share or sell your information. You can except to receive around 9 e-mails per year, just enough to keep you informed about all the good happenings here at Ecology Sports and Base Camp. At any time you may permanently unsubscribe by following the link at the bottom of the e-mail. But, why miss out on being the first to know about events and specials?